Return & Refund Policy

Last Updated: July 13, 2026

At Frestcy, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 10 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order details must be provided.

Items that have been used, damaged, or altered after delivery may not be eligible for a return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the item

We will review your request and work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Non-Returnable Items

For hygiene and safety reasons, some kitchen products may not be eligible for return once opened or used, unless they arrive damaged or defective.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: frestcy@gmail.com